Marine Claims Management

Overview

Marine insurance claims can involve complex circumstances due to the nature of international trade, transportation risks, and maritime operations. Losses may arise from events such as cargo damage, vessel accidents, theft, weather-related incidents, or handling errors during transit.

This course provides practical knowledge of the principles and procedures involved in managing marine insurance claims. Participants will develop an understanding of how marine claims are reported, investigated, assessed, and settled in accordance with policy terms and maritime practices.

The programme also explores the importance of documentation, evidence assessment, and coordination with surveyors, adjusters, and other stakeholders in ensuring efficient and accurate marine claims handling.

Who Should Enrol

This course is designed for professionals involved in marine insurance and claims management, including:

• Marine claims officers and claims administrators
• Insurance underwriters and underwriting assistants handling marine risks
• Insurance brokers and intermediaries serving shipping and cargo clients
• Claims supervisors and operations staff
• Risk and insurance professionals involved in maritime exposures
• Professionals seeking to strengthen their knowledge of marine claims management

What You Will Learn

Participants will gain practical knowledge and understanding of:

• The role of claims management in marine insurance operations
• The marine insurance claims process from notification to settlement
• Documentation and reporting requirements in marine claims
• The role of surveyors and loss adjusters in marine claims investigations
• Policy interpretation in marine cargo and marine hull claims
• Best practices for managing marine insurance claims efficiently and professionally

Learning Pathway

This course forms part of the IIEA E-Academy Learning Pathway Framework™ for Advanced Insurance Professionals, designed to strengthen technical expertise across key areas of insurance practice.

Certification

Participants who successfully complete the course requirements will receive a Certificate of Achievement recognising their successful completion of the programme.

This course complements other marine insurance programmes such as:

•  Marine Cargo Insurance
• Marine Hull Insurance
• Marine Underwriting Management

and helps build specialised capability in managing marine insurance claims and maritime risk exposures.