Motor Claims Practices

Overview

Motor insurance claims represent a significant portion of claims handled by insurers, making effective claims practices essential for maintaining operational efficiency and customer confidence. The ability to manage motor claims professionally requires a clear understanding of claims procedures, policy interpretation, investigation techniques, and settlement processes.

This course builds on foundational claims knowledge by focusing on the practical aspects of motor claims management. Participants will develop a deeper understanding of how motor claims are assessed, investigated, and resolved in accordance with policy terms and industry practices.

The programme emphasises practical claims handling techniques that support fair settlements, effective fraud awareness, and efficient claims administration within motor insurance operations.

Who Should Enrol

This course is designed for professionals involved in motor insurance claims management, including:

Motor claims officers and claims administrators
Insurance agents and sales professionals involved in motor insurance
Insurance brokers and intermediaries supporting motor insurance clients
Claims supervisors and operations staff
Customer service teams involved in claims support
Professionals seeking to strengthen their practical knowledge of motor claims managemen

What You Will Learn

Participants will gain practical knowledge and understanding of:

Practical procedures for managing motor insurance claims
Claims assessment and loss evaluation techniques
Policy interpretation in motor insurance claims settlement
Documentation and investigation requirements in motor claims
Fraud awareness and risk indicators in motor insurance claims
Best practices for delivering efficient and professional claims service

Learning Pathway

This course forms part of the IIEA E-Academy Learning Pathway Framework™ for Advanced Insurance Professionals, designed to strengthen technical expertise across key areas of insurance practice.

Certification

Participants who successfully complete the course requirements will receive a Certificate of Achievement recognising their successful completion of the programme.

This course complements other motor claims programmes such as:

Motor Claims Fundamentals
Motor Claims Investigations
Claims Handling Fundamentals

and helps develop practical expertise in managing motor insurance claims effectively.

Learning Outcomes

On successful completion of this course you will be able to develop professional capacity and skills to investigate and settle auto claims.

Section 1: Auto Claims

Section 2: PIP/Medical Pay UM/UIM Claims Investigation

Section 3: Evaluation and Resolution of Auto Accident Claims

Price: USD150

Course Features

Modules 74
Duration 8 Weeks
Content Type Text & media
Assessment Yes
Pass Percentage 70%
Certificate Yes

Overview

Learning Outcomes

Section 1: Auto Claims

Module 1: Overview of Auto Accident Claims

Module 2: Claims Handling Activities

Module 3: Automobile Loss Notice Form

Module 4: Claim Handling Process: Acknowledging the claim

Module 5: Automobile First-Party Losses

Module 6: Motorists Claims

Module 7: Analyzing Auto Law and Liability

Module 8: Issues in Liability Claims-Dynamic Legal Environment

Module 9: Negligence in Tort Law

Module 10: Rules of the Road for Motorists

Module 11: Liability in Pedestrian, Cyclist Commercial Vehicle Claims

Module 12: Liability Involving Passengers

Module 13: Liability Involving Parked Vehicles and Disabled Vehicles

Module 14: Vicarious Liability in Auto Claims

Module 15: Partnerships and Joint Enterprises

Module 16: Independent Contractors

Module 17: Contracts

Module 18: Bailments

Module 19: Investigation of Coverage and Liability

Module 20: Setting the Scope of the Investigation

Module 21: Auto Claim Investigations

Module 22: Auto Liability Claim Investigations; Gathering Evidence

Module 23: Demonstrative, Documentary and Real Evidence

Module 24: Taking Statements

Module 25: Obtaining Statements from Insureds, Claimants and Witnesses

Module 26: Admissibility of Statements and Other Oral Testimony

Module 27: Critique of Auto Collision Recorded Statement

Module 28: Determining Proximate Cause

Module 29: Using Experts

Module 30: Subrogation Investigation

Section 2: PIP/Medical Pay UM/UIM Claims Investigation

Module 1: An Overview of PIP and MP Claims

Module 2: Investigation of PIP and MP Claims

Module 3: Overview of Uninsured and Under-insured Motorists Claims

Module 4: Investigating Uninsured and Under-insured Motorists Claims

Module 5: Identifying Bodily Injury Fraud Indicators

Module 6: Auto Policies; Bodily Injury and Emotional Injury

Module 7: Definitions, Liability Coverage Insuring Agreement

Module 8: Determining who is an Employee

Module 9: Inter-spousal Issues in Insuring Agreements

Module 10: Determining What is an Auto

Module 11: Applying Liability Coverage Exclusions

Module 12: Who is a "Family Member"?

Module 13: Determining unauthorized Use of an Insured Vehicle

Module 14: Determining Business Use of a Personal Auto

Module 15: Determining Whether a Vehicle is Furnished or Available

Module 16: Determining Coverage When Insureds Drive Rental Vehicles

Module 17: Investigating Overlapping Coverage

Module 18: Types of Automobile Physical Damage Claims

Module 19: Investigating Auto Physical Damage claims

Module 20: Proper Terminology

Module 21: Vehicle Body

Module 22: Structural Components

Module 23: Common Estimating Problems

Module 24: Types of Replacement Parts

Module 25: Total Theft Loss

Module 26: Total Loss of an Auto: Loss Adjustment Process

Module 27: Diminished Value Claims

Module 28: Identifying Property Damage Fraud Indicators

Section 3: Evaluation and Resolution of Auto Accident Claims

Module 1: Common Forms of Dispute Resolution for Auto Physical Damage

Module 2: How Laws Affect Coverage

Module 3: Factors Affecting Valuation

Module 4: Impact of Choice of Law on Claim Value

Module 5: Using Experts to Assist in Claims Valuation

Module 6: Methods for Calculating Settlement Ranges

Module 7: Bodily Injury claims Valuation Factors

Module 8: Evaluation of Death Claims

Module 9: Claim settlement Tactics and Issues

Module 10: Structured Settlements

Module 11: Settlement Agreements; General Release of All Claims

Module 12: Releases by and on Behalf of Minors

Module 13: Overview of Alternative Dispute Resolution(ADR)

Module 14: ADR and Mediation

Module 15: Arbitration

Module 16: Other Types of ADR